Here on the Flexireads blog we mostly focus on keeping you updated with the latest and greatest in our apps, but today we’re going to peek behind the curtain at a different side of Flexibits, customer support.

We work hard to provide you with amazing apps that just work, but we will be the first to admit that we’re only human and sometimes a bug will slip through. That’s why helping customers is top priority for us, and we work quickly to get you back up and running if there is an issue.

But to us, customer support doesn’t just mean helping when a bug gets reported, it’s also proactively working to locate issues before they get released and constantly making small fixes to improve everyday function in the apps. 

Yes, we monitor and manage our in-house features at all times to make sure they are working properly, but we don’t forget the outside factors that are used in the apps. From Apple’s OS updates to changes in policy from Microsoft and Google, we work hard to incorporate those items for a seamless customer experience.

These aren’t the kind of changes that show up in a blog post or our big year-end video, but they add up. 

If you’re curious about what we mean, here are just a few of our recent fixes and improvements that didn’t make headlines in the blog:

• Improved reliability of push updates with Microsoft Graph accounts in Fantastical
• Improved layout in Fantastical iOS when using large text sizes with the Day and Week views
• Improved visibility of new proposal times
• Improved Apple Pencil support
• Improved handling of alerts when using drag and drop to change an event from all-day to timed, or vice versa
• Improved handling of geofences in task templates

For us, building high-quality apps means sweating the details and making sure tiny little bugs get squashed before they are annoying you. It means improving something that only affects three people, because those three people deserve software that works at 100% too.

So, if you’ve noticed things feeling a little smoother and more polished lately that’s not a fluke, that’s Flexibits’ customer support.

Have you been living with an annoying bug but haven’t thought it was worth reporting? Let our Support team know, because we really do care!