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Cardhop
FAQ

I previously purchased the older version of Cardhop. What happens to the features I paid for?

All of your features from the previous version Cardhop are automatically available and do not require a Flexibits Premium subscription. This only applies to existing Cardhop customers.

Mac Users: In order for Cardhop to activate your prior purchase you need to download Cardhop from the same location you originally purchased it from (either directly from our website or the Mac App Store). Otherwise Cardhop will not be able to unlock the features you are entitled to.

  • If you purchased Cardhop for Mac directly from our website (you have a license code) then you need to download Cardhop directly from our website.

  • If you are using the version from our website, you can enter your Cardhop license by clicking 'Cardhop' in the Menu bar > Enter License. This will not work with the Mac App Store version.

  • If you originally purchased Cardhop for Mac on the Mac App Store then download the new version of Cardhop on the Mac App Store too. Make sure you're signed in to the same Apple ID you used to make your previous purchase of Cardhop. Cardhop will automatically detect your previous purchase from the Mac App Store and make the existing features available.

Does Flexibits collect any personal data about my contacts?

Cardhop does not collect or transmit any personal data. See our privacy page for more information.

How do I add my contacts to Cardhop?

Open macOS System Preferences > Internet Accounts. Here, you'll either already have your accounts added or need to add them. Once your accounts have been added, make sure the Contacts option is enabled for each account.

Can I perform actions on an entire group?

Yes, this is possible with a few actions, such as Mail, Message and Invite. Type Mail /groupname subject into Cardhop's search bar and complete the action in your default mail app. For example, Mail /London Drinks tonight? will open your mail app and create an email to all the contacts in the group called 'London' with the title 'Drinks tonight?' in the subject line.

Does Cardhop support other mail apps?

Cardhop sends emails with your Mac's default mail app, which you can customize. Here's how to change the default mail app:

  • Open the built-in Mail app
  • Open Preferences and select General
  • Change default email reader to the mail app you'd like to use

Why isn't Cardhop using my iPhone (or other Bluetooth phone) to make calls?

Your iPhone or Bluetooth phone needs to be paired with your Mac before Cardhop can use it. Check System Preferences > Bluetooth and make sure your device is paired with your Mac. Once you've paired your device, check Cardhop Preferences > Actions and look for your device in the Call Using list.

Does Cardhop have a way to merge duplicate contacts?

No, but the built-in macOS Contacts app has this feature. Open Contacts, then select the Card menu > Look for Duplicates...

Why is my G Suite account displaying an authorization error when I try to connect my account?

You may see an authorization error when trying to add a G Suite account to Cardhop. This is due to a change Google made to how third-party apps connect to your G Suite account (on November 4, 2019).

You need to choose to trust Cardhop as a whitelisted app in your G Suite admin panel. To do this, open your G Suite admin panel and select Security > API Permissions > Contacts. Select Cardhop for Mac and click the three-dot icon on the right and choose Trust. You can also refer to Google's help pages for more info.

If your G Suite admin needs Cardhop's OAuth client ID to add it as a trusted app, the client ID is 615390563111-q996sd7klo3509n959m03qrjo29trp32.apps.googleusercontent.com.

Cardhop uses the G Suite Admin API to search for other users in your organization's contact directory. Cardhop only has read-only access to this information, it is unable to make any changes to the organization settings. Directory information is only available through the G Suite Admin API, so without this access Cardhop is unable to lookup contacts stored in your organization's directory.

If you are unable to get Cardhop added as a whitelisted app, you can limit Cardhop's access to your G Suite account by doing the following:

  • Open the Terminal app
  • Copy and paste the following line into the Terminal and hit enter: defaults write com.flexibits.cardhop.mac ReduceGoogleScopes -bool YES
  • Quit the Terminal
  • Relaunch Cardhop and add the G Suite account again

Do you offer education or military discounts?

Yes, we offer a 20% educational or military discount! This discount is valid for 24 months of your Flexibits Premium subscription.

Looking for an education discount for Flexibits Premium? Please contact us here and include proof of your educational institution, student status, or military service (such as a copy of your ID).

Where can I get information about the open source code that Cardhop uses?

Please see our acknowledgements page.

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