1. Troubleshooting syncing between your Mac, iPhone, and iPad

    Having trouble getting Fantastical to sync smoothly between your different devices? Follow the troubleshooting steps below to check your account and calendar settings.

    Check your account settings

    First, what type of account are you trying to use to sync your events? Are you using iCloud, Google, Exchange, or some other sync service? Keep in mind what service you're using throughout these steps to make sure you're always using the same service.

    Next, make sure that you have the same accounts set up on your Mac and iOS devices.

    Mac:

    1. Open Fantastical's preferences and select Accounts
    2. Look at the accounts you have added to Fantastical and make sure the account you're trying to use is listed there
    3. If the account isn't shown, click the add account button and add your account to Fantastical (we have more help with adding accounts available here)

    iOS:

    1. Press the home button of your iOS device and open the Settings app
    2. View your accounts
      • iOS 10: Tap Calendar, then Accounts
      • iOS 11: Tap Accounts & Passwords
    3. Make sure the accounts that you have added on your Mac or other iOS devices are also listed here, and that Calendars are enabled for the accounts
    4. Once you've checked your accounts, tap back to go back to Settings, then tap on Fantastical
    5. Make sure the switches for Calendars and Reminders are on

    At this point you should see your calendars in Fantastical on your iOS device. If you don't, try removing and re-adding your accounts from the Settings app and try again.

    Ensure your calendars are enabled

    Once your accounts are added, make sure you have the same calendars enabled and visible on all of your devices.

    Mac:

    1. Open Fantastical's preferences and select Calendars
    2. Enable the calendars that you want to be shown
    3. Make sure the correct calendar set is active (in the View menu under Calendar Sets)

    iOS:

    1. Open Fantastical and tap on the settings gear at the top-left
    2. Make sure the calendars you want to be shown have a checkmark next to them

    Check your default calendar

    At this point you should see the same calendars across all of your devices. Now verify that your default calendar is set to the same calendar across all of your devices. This way when you add new events they'll all be added to the same calendar.

    Mac:

    1. Open Fantastical's preferences and select General
    2. Make sure the Default calendar and Default reminder list is set to a calendar under the the correct account

    iOS:

    1. Open Fantastical and tap on the settings gear at the top-left
    2. Tap on Default Calendar
    3. Make the checked calendar is the one that matches your Mac and other iOS devices

    Test adding a new event

    You should now be able to add a new event on one device and see the event appear on your other devices. Try adding a new event on each of your devices and see if they appear everywhere else.

    Keep in mind that it can sometimes take a few minutes for events to sync.

    Look at the web interface

    If events still aren't syncing as you'd expect, use the web interface of your calendar to test which device might be misconfigured.

    Once you've logged in, create a new event on your calendar and then see if it appears across all of your devices.

    If the event appears on all devices, then that means your accounts are set up properly but your default calendar is probably not correct.

    If the event appears on some devices but not others, then the devices where the event is not appearing are not syncing correctly. Make sure your calendar account is set up correctly and then try again.

    Still having trouble?

    Contact us and we'll help you out! Please include a summary what types of accounts you're using — such as iCloud, Google, or Exchange — and what you're tried already.

    It also helpful if you include screenshots of what you're seeing. That will let us see what you're seeing so we can give you specific suggestions.

    Taking screenshots on macOS

    Take a screenshot by pressing command-shift-4 and then dragging across the part of the screen you want to capture. This will create an image on the desktop.

    Taking screenshots on iOS

    Take a screenshot by pressing the power and home buttons at the same time. You will see a white flash to indicate that a screenshot was taken. You can then find the screenshot added to your Photos app.

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